Frequently Asked Questions

 

General

IS TAKADA FREE

Yes, takada is a free application, and will always be free. Over time the application will have upgrades that will essentially consist of improvements, but these will always be free as well.

 

WHAT OS PLATFORMS DOES TAKADA WORK WITH

Presently the takada application has a version that works with the Microsoft WindowsOS platform. We're working continuously on making versions that are compatible with other popular platforms available, including Android OS, iOS, MacOS etc.

 

IS THE DIGITAL CONTENT ON TAKADA COPYRIGHT PROTECTED

Yes. All of the digital content on takada have copyright protection. We work very closely with a number of partners to make their copyrighted content available to subscribers. A number of the contents' copyright protection have expired though and can be accessed freely. We have chosen to also make these content readily available at no price to subscribers of our service so they can interact with as wide a range of authors as possible.

 

WHAT DO I DO IF TAKADA CRASHES

As with any software, there will be technical hitches sometimes, and we have both a technical support system as well as a customer service system in place to deal with any issues you may have. You may reach us by email: info@wayneandmalcolm.com

 

WHAT DO I DO IF MY DEVICE/COMPUTER CRASHES AND I LOSE ALL MY CONTENT

In the event that you lose all the content you have ever downloaded from our service through a malfunction of your computer/device, you will still be able to access/download them onto your computer/device after you may have repaired it. All you will need to do is to access the books from your account on the takada store.

 

WHAT HAPPENS TO MY ACCOUNT IF I LOSE MY COMPUTER/DEVICE

In the event that you happen to lose your computer/device and cannot get it back, and thereby lose all the content youíve ever downloaded, you will be able to download all content you had before onto the new computer/device you have. All you will need to do is to inform us of the circumstances involved in the loss of your computer/device and then follow any instruction we may give you to access your account with your new computer/device.

 

Installation Questions

How big is the installation file?

The installation file TakadaSetup.zip is approximately 3Mb in size.

 

Why is the setup file a zip file?

We have made the setup file a zip file for ease of distribution. Almost everyone has an un-archiving tool installed in their computer system. Windows even comes with one installed by default.

 

My Antivirus says the file is a Virus, Why?

We have tried to make our software as compatible as possible to all existing systems, but there are still some anti-virus softwares that would see it because, of the .EXE file in the archive. Reason being that most viruses are distributed in that format. We do give you our words, our software is free of any Virus, Trojan or Worm, you are safe.

 

How do I get updates to my application?

Takada would automatically alert you when there are updates to the software. We implore you to install these updates, they would allow you to enjoy all latest features and benefits.

 

Financial Questions

How much do I pay for content (books, magazine, etc)

We are continuously working closely with our partners to make sure we provide high quality, affordable content to our subscribers at all times. The price for content that's made available on our platform is solely determined by the copyright owners, although we do sometimes engage in consultations with our partners to determine affordable pricing for subscribers.

 

What are the payment options available?

The payment options available are: 1. Interswitch (Mastercard, Verve) 2. Vouchers

 

How do I get a refund?

Provided you have not downloaded the content you are requesting a refund for? Just send a mail to support@takada.com.ng stating 1. Your Email address 2. Purchase Details (Title, date of purchase) 3. Refund Amount 4. Reason for Refund